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Closing Care Gaps with Conversational AI: How 200+ Patients Regained Access to Care
A primary care practice had 1,800 overdue patients. In 30 days, conversational AI helped more than 200 reconnect with their provider, creating meaningful access to care.
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Patient Access, from First Principles
“First principles” is the practice of breaking a complex problem down to its most fundamental truths, solving for those, and building back up until you’ve conquered the bigger objective.
Clarus Acquires Flowline Health
Clarus, a call management and patient engagement platform for growing healthcare organizations and a subsidiary of Graham Holdings (NYSE: GHC), today announced the acquisition of Flowline Health, a leading provider of conversational AI and patient engagement.
How PromptCare Saves $7,000–$10,000 a Year on Call Management
PromptCare, a home infusion provider specializing in IVIG therapies and biologics needed a reliable way to manage urgent after-hours patient calls. For patients experiencing critical events, rapid response times are essential.
How CoreLife Improved Patient Communication and Reduced Staff Overload
Before implementing Clarus, CoreLife did not have a formal call management system in place. Incoming patient calls were routed directly to voicemail whenever front desk staff were busy with in-clinic patients.
Reducing Patient Response Times from Days to Hours at Sauk Prairie Healthcare
Sauk Prairie Healthcare’s leadership recognized significant challenges with their existing medical answering and call management process. With Clarus in place, Sauk Prairie Healthcare significantly improved patient response times, enhanced patient satisfaction, and reduced staff overload.
How Sylacauga Gynecology Reduced Costs and Improved Communication Accuracy
Sylacauga Obstetrics & Gynecology relied on a traditional medical answering service that created both financial and clinical communication challenges. As a result, the OBGYN practice needed a more reliable, cost-effective, and secure patient communication solution.
How MidState Pulmonary Improved Call Visibility and Reduced Staffing Costs
MidState Pulmonary faced operational challenges with its traditional call management and documentation processes. As a result, the pulmonary practice needed a more efficient and scalable solution to improve visibility, reduce administrative burden, and lower operational costs.
How Chicago Nasal and Sinus Center Improved Call Documentation and Visibility
Chicago Nasal and Sinus Center relied on a traditional answering service to manage after-hours patient calls, which led to ongoing communication challenges. As a result, the practice recognized the need for a more accurate and reliable call management solution.
Enhancing Patient Satisfaction Through Improved Patient Communication in Women's Health
Women’s Care of Beverly Hills faced ongoing challenges with its traditional medical answering service, particularly in delayed response times and time-consuming workflows. As a result, the practice needed a more efficient and reliable way to manage patient calls and messages.
How Kansas City Bone & Joint Decreased Call Management Costs By 50%
Kansas City Bone & Joint, a growing orthopedic practice with 20+ providers, relied on a traditional live operator system to manage daytime and after-hours patient calls. As call volume increased, the system became costly and less efficient for the practice’s needs.
How Improved Patient Communication Led to Patient Care for Liver and Gastroenterology Center
The Problem: Delayed Communication Impacted Patient Care Managing after-hours patient communication with a traditional answering service created challenges for the Liver and…
How Vernon Pediatrics Improved Patient Satisfaction Through Better Communication
Managing patient communication across multiple platforms created challenges for Vernon Pediatrics. Vernon Pediatrics implemented Clarus to bring patient communication, call management, and provider response tools into a single platform, simplifying their workflow for physicians and staff members.
Why Healthcare Practices Are Turning to AI for Patient Communication
If you work in a healthcare practice or medical setting, you know the phones never really stop. Messages pile up, and staff can spend hours triaging voicemails between patient appointments.
Reducing Healthcare Burnout During the Holidays
The holiday season is one of the busiest times of the year for healthcare organizations. With an influx of patient calls and messages on top of flu and cold season, long hours can quickly lead to healthcare staff burnout.
Digital Front Door Index Miami Report
Physician offices receive tens of thousands of calls monthly. With so many incoming calls and patient demands rising, how do office staff keep up? The simple answer — they don’t.
Clarus Recognized at KLAS 2025 Emerging Solutions Top 20 Awards
Clarus is excited to announce that it has been recognized in the 2025 KLAS Emerging Solutions Top 20 Report. This distinction is awarded to innovations that have the greatest potential to disrupt the healthcare market.
The Guide to Call Management for Home Health Agencies
For any home health agency, the ability to connect with patients, families, and providers is at the heart of quality care. The right healthcare call management platform can reduce stress on staff, improve patient satisfaction, and ensure that every message reaches the right person at the right time.
How to Improve the Patient Experience: A Smarter Way to Communicate
A good patient experience isn’t only about medical outcomes; it’s about how easy it is for someone to reach their provider, get answers, and feel heard. If you want to improve patient satisfaction in healthcare, start by improving everyday interactions that build trust between patients and providers—beginning with communication.
Common Call Management Challenges in Healthcare
In healthcare, communication isn’t just important; it’s essential. Patients expect to reach their providers easily, whether it’s a post-op question, an urgent symptom, or an appointment request.
Factors to Consider When Evaluating Healthcare Call Management Systems
In today’s healthcare landscape, streamlined communication is essential for providing quality care and enhancing patient and staff satisfaction. But with many options available, how do you select the right solution for your organization?
Clarus Featured in KLAS Research 2025 First Look Report
We are thrilled to announce that Clarus has been featured in KLAS Research’s prestigious First Look Report, recognition that highlights customer feedback for healthcare solutions that have not yet been formally rated by KLAS.
How Technology Leads to Cost Efficiencies in Healthcare Call Management
In today’s competitive healthcare industry, cost efficiency is a priority for organizations looking to maintain high-quality service while reducing operational expenses. One area where significant savings can be achieved is in call management
Top 5 Ways Call Management Reduces Staff Burnout During the End-of-Year-Rush
The end of the year can be a stressful period for healthcare teams with a surge in patient calls during the holidays,…
Holiday Call Management Tips for Medical Practices
The Impact of Efficient Call Management During the Holiday Season The holiday season can be a double-edged sword for healthcare providers, especially…
Traditional Answering Services vs. Clarus Call Management: Why It’s Time for a Change
Traditional answering services have long been a staple in healthcare, providing office hours and after-hours support for medical teams. Traditional answering services…
Patient Calls and Compliance: What You Need to Know
The Importance of Compliant Patient Calls In healthcare, patient communication is essential. With the rise in desire for communication with increased speed,…
How Technology Improves Patient Experience
In today's healthcare landscape, technology is revolutionizing patient experience in profound ways. From streamlining administrative tasks to providing more personalized care, technological…
Homecare Homebase and Clarus Call Management Announce New Integration
June 13, 2024 Homecare Homebase (HCHB) and Clarus are integrating their platforms to help home health and hospice agencies better manage patient…
Inflation's Toll on Medical Practices: Navigating Rising Costs
Inflation has become a formidable challenge for various sectors, and medical practices are no exception. As the cost-of-living surges, so do the…
Navigating Provider Burnout: Strategies for Your Practice
In the fast-paced world of healthcare, where providers are the pillars of support for patients, the burden of responsibility can often lead…
Leading Home Health Provider Saved Over $800k Annually on Call Management
The Problem: High Call Volume and Missed Follow-Ups Limited Patient Access Graham Healthcare Group (GHG), a leading home health provider treating over…
Children's Hospital Improves Patient Experience By Removing Call Wait Times
The Problem: Traditional Medical Answering Service Caused Delays and Missed Calls Prior to Clarus, a children's hospital relied on a traditional medical…
Health System Removes Call Routing Errors for Over 1,100 Providers
The Problem: Managing 7,000 Urgent Calls Across a Large Health System A large health system was using a traditional medical answering service,…
Ensuring HIPAA Compliance in Patient Calls
In the healthcare landscape, effective communication between patients and healthcare providers is paramount. Patient calls serve as a vital channel for addressing…
Strengthening Patient Relationships: How Clarus Fosters Trust and Loyalty
In the realm of healthcare, patient relationships aren't just about providing medical care; they're about fostering trust, empathy, and loyalty. A positive…
5 Ways AI is Revolutionizing Healthcare: Insights from Industry Leaders
AI-Transcribed Patient Messages Clarus' AI-powered transcription feature is revolutionizing how patient calls are managed in healthcare. AI technology, endorsed by industry leaders…
Navigating Staff Shortages: Strategies for Seamless Patient Care
In the ever-evolving landscape of healthcare, staff shortages can pose significant challenges to maintaining seamless patient care. Whether due to unexpected absences,…
Healthcare Trends in 2024
2024 Healthcare Trends As we step into 2024, the healthcare landscape is undergoing substantial transformations driven by technological advancements and the evolving…
Winter is Coming: Successfully Manage Call Demand with Clarus
Winter is Coming: Successfully Manage Call Demand with Clarus Cold and flu season is an annual battle that healthcare practices around the…
The Cost of After-hours Telephone-related Malpractice Claims: $72 Million
30% of malpractice claims are related to miscommunication according to CRICO Strategies. Specifically the study cites, lack of documentation is an overwhelming…
How Better Call Management Improved Patient Satisfaction for TDDC
The Problem: Poor After-Hours Patient Communication Led to Dissatisfaction Managing after-hours patient calls with a traditional medical answering service created several challenges…
How Virginia Heart Simplified Complex On-Call Scheduling
The Problem: Manual Call Routing Created Delays and Errors Managing after-hours patient and provider calls with a traditional answering service created several…
How Jordan-Young Institute Improved After-Hours Call Routing
The Problem: Manual On-Call Scheduling Led to Call Routing Errors Managing after-hours patient calls with a traditional answering service created several challenges…
Internal Medicine Practice Eliminated Pagers to Improve After-Hours Call Management
The Problem: Outdated Medical Pagers Created Inefficiencies in After-Hours Patient Care Managing after-hours patient calls with a traditional medical paging system created…
6 Problems with Traditional Answering Services and How Technology Can Solve Them
6 Problems with Traditional Answering Services and How Technology Can Solve Them An answering service goes by many names: after-hours provider, call…
What is Clarus Care Call Management?
In the world of healthcare, efficient communication can be the deciding factor between a thriving practice and one struggling to keep up….
Implementing Technology to Make Healthcare Jobs Better in 2023
Implementing Technology to Make Healthcare Jobs Better in 2023 As we wrap up the year reflecting on the last twelve months and…