After-hours
Never Miss a Patient’s Call
10+ Years Powering America’s Healthcare Calls
70M calls and counting. Clarus takes, makes, and resolves every call for your clinic.
KLAS 2026 Top Emerging Healthcare Solution
Healthcare organizations using Clarus
Patient communication, done the right way.
70M+
Calls Managed
99%
Client Retention Rate
40+
Medical Specialties
30-Day
Implementation
Your staff is too busy to answer the phones.
Unanswered calls are missed appointments, frustrated patients, and an after-hours crisis.
The three ways Clarus helps with phone calls.
After-hours
Never miss urgent issues.
Automate after-hours coverage. Every call answered instantly, triaged, documented, and routed. Nobody gets woken up for false alarms.
- Zero patient hold times
- Urgent calls escalated instantly
- Every call documented
Incoming call
Parent of a patient, 11:42 PM
Clarus
Thanks for calling. How can we help tonight?
Caller
My son has a fever after his procedure…
Clarus
That needs a doctor tonight. Connecting you to Dr. Reyes, who’s on call.
Routed to
- On-call physician· Dr. Reyes
0missed calls
Daytime
Give your front desk days back.
Scheduling, prescription refills, reminders, and patient onboarding run themselves. Staff step in only when judgment is needed. Everything else resolves on its own and is written back to the chart.
- Self-serve scheduling & refills
- Automated reminders & onboarding
- 3x faster resolution for requests
Incoming call
Established patient, 10:15 AM
Caller
I need to move my Thursday appointment.
Clarus
You’re rebooked for Friday at 9:40 AM. Anything else?
Caller
That was easy. No, thank you!
Handled by
- Clarus· rebooked and charted
3+ hrssaved per staff, daily
Outbound
Reach every patient, everywhere.
Proactive outreach for overdue visits, procedure follow-ups, remote health monitoring, payments, and appointment reminders from one platform.
- Inactive patient re-engagement
- Appointment reminders
- Pre-procedure checklists
Outgoing call
Maria G., due for her annual visit
Clarus
Hi Maria, this is Clarus calling for Dr. Lee’s office. You’re due for your annual visit.
Patient
Oh! Can I come in next week?
Clarus
You’re booked for Tuesday at 2 PM. We’ll send a reminder.
Result
- Visit booked· Tue 2:00 PM
10–30%incremental revenue increase
Introducing Clarus AI Assistant
AI agents for inbound and outbound calls to manage every patient request.
Inbound Patient Phone Calls
Every call answered and resolved. Every message documented. It’s like adding extra staff for a fraction of the cost.
- Appointment scheduling
- Medication refills
- Medical records requests
- Payments
- Lab and imaging results
- + More
3+
hours saved per staff member, per day
Zero
missed patient calls
100%
call resolution < 2 hours
Outbound Phone and Text Campaigns
Don’t wait for patients to call you. Proactive outreach for overdue visits, procedure follow-ups, and remote health monitoring.
- Overdue visits
- Co-pay reminders
- Procedure follow-ups
- Multi-channel appointment reminders
- Health monitoring
- + More
10–30%
increase in incremental revenue from improved patient access
20%+
improvement in provider productivity
50%
improvement in no-show rates with automated reminders
Want to try?
or dial (615) 307-4407
Clarus connects directly to leading EHR platforms
Every call is documented, recorded, and pushed directly to the patient’s record. No manual entry, no lost messages.
Built for every corner of healthcare delivery
Rural Health & FQHCs
Some patients drive hours to see you. Be there when they call.
Healthcare Systems & MSOs
Reduce missed calls, improve patient access, and standardize after-hours coverage across every location.
Independent Medical Practices
Grow your practice without adding headcount.
Home Health Agencies
Answer every after-hours call.
Why 30,000+ providers and staff love us
Workflows that support repetitive administrative tasks transformed immediately
- 300-400 hours saved
- per clinic, per month
- Zero missed calls
- Under 2 hour resolution
- for all patient requests
- 10–30% revenue increase
- from improved patient access
- 20–30% reduction
- in administrative costs
- 50% improvement
- in no-show rates with automated reminders
What they say
From my perspective, the Clarus App more than pays for itself. Our savings are $7,000-10,000 a year which is amazing by just getting an app. It’s been very beneficial.
Lisa BrinkmanPromptCare We were able to reduce the call volume and avoid having to hire two full-time employees to help us with patient calls and registration after implementing Clarus.
Kelly Hamburg, MBASauk Prairie Healthcare The Clarus provider app transcribes each patient message into text and does a really good job at it. So, not only do we get to listen to the patient message, we get to read it on the screen.
Jonathan Rehberg, MDSylacauga Obstetrics & Gynecology It has made a world of difference in our day-to-day practice. Our monthly costs are about a third of what they were with the old system. So it has been profitable for us.
Dawn Gibson, BBAMidState Pulmonary I think the one thing that I appreciate the most about the Clarus system is the fact that I can hear the patient’s voice when they’re leaving the message. I can hear not only what they’re saying, but how they’re saying it.
Jordan Pritikin, MDChicago Nasal & Sinus Center
Switching to a tech-based solution like Clarus is a no-brainer! From being able to save the office time and money and the doctors hundreds of hours in how they manage their calls after-hours.
David Finke, MD, FACOGWomen’s Care of Beverly Hills Medical Group We saw an immediate reduction in errors with Clarus and the cost is less than 50% of what we were paying before. This was a huge selling point — a better product and better price point.
Caressa LynchKansas City Bone and Joint Clarus leads to good patient care, the providers are very happy with it and it is a very cost effective solution for our practice.
Timothy CheatwoodLiver and Gastroenterology Center Clarus is user-friendly and easy. I’ve been taking calls for years with over a thousand people and to never hear anything negative about a system in medicine, that’s rare. So I think that speaks to the quality of Clarus.
Hampton Vernon, MDVernon Pediatrics
Frequently Asked Questions
Yes. Clarus is HIPAA compliant and SOC 2 audited. All patient data is encrypted in transit and at rest, stored securely for 7 years, and integrated with your EHR to maintain a complete communication record. Your organization can manage sensitive healthcare information with confidence.
Yes. Clarus connects directly to leading EHR platforms. Integration means accurate patient data synchronization, automatic call documentation, and bidirectional data flow. No manual entry required.
No. Clarus is a 100% cloud-based platform. Your team accesses it from any desktop or mobile device. No on-site hardware, no IT infrastructure changes, no maintenance costs.
Most organizations go live within 30 days. Our implementation team provides hands-on support through every step: workflow configuration, EHR integration, and staff training. You'll have a dedicated point of contact from day one.
Most ambulatory clinics have been using live operator, third-party answering services for decades for after-hours patient requests. These services deal with high staff turnover making for unreliable call quality. They charge per call. And they have antiquated ways to keep up with on-call provider scheduling. Clarus costs the practice less and provides a much higher quality experience for the patient, provider, and staff. As a tech only solution, Clarus ensures only urgent messages get to the provider on call. The urgent patient message arrives immediately, providers have a clear understanding of the patient need, and providers have multiple ways to respond. Every point of patient interaction is documented so the staff are in the loop the next business day. These interactions are all included in the patient record within the EHR.
Every practice has a specific subset of their patient population with whom they have not interacted in any way in 12+ months. A significant portion of these inactive patients do have the need for care. Clinics are not staffed properly to consistently reach out to these patients. The Clarus AI Assistant for outbound proactively calls and texts patients using their specific health profile as part of the conversation. In addition, the Clarus AI Assistant is consistent, performing an outreach cadence of multiple attempts until the patient is reached. These campaigns yield booked appointment rates of between 8% and 14%.
Hear Clarus in action.
Most practices go live within 30 days. No hardware. No long implementation. Just better patient communication from day one.