Clarus | Medical Call Management

The Smartest Way to Manage Patient Communication

Built to Enhance Practice Productivity and Patient Satisfaction

Innovative AI-powered technology to manage patient messages.

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Fastest Growing Call Management Technology in Healthcare

14M+

calls managed annually

 

16K+

users

 

40+

specialties

 

99%

retention rate

 

WHAT IS CLARUS?

Technology that eliminates the need for live operators

 

 

Provider App

  • Used exclusively by providers for after-hours urgent patient calls
  • Patients experience zero hold times and providers receive the message instantly
  • Empowers providers with multiple ways to respond to the patient’s message
  • AI transcription makes it easy for providers to understand patient needs
  • Protects provider privacy
  • IOS and Android

 

Dashboard

  • The dashboard is used by practice staff to manage patient calls from both the after-hours and daytime call periods
  • Fully customizable and supported AI message transcription
  • Captures messages by urgent and non-urgent call type making it easy to respond to patient needs
  • Simplifies after-hours provider scheduling
  • Connects all notes and interactions for each patient message to the EMR
  • Stores up to 7 years of patient message data
  • Analytics provides insights to help make practices more efficient

Product Benefits

 

 

Reliability
  • No abandoned calls
  • Zero patient hold times
  • Eliminates live operators
  • 99.99% available
  • Simple and easy-to-use

 

Immediate Cost Savings
  • Flat monthly fee – no hidden costs
  • Lower costs than traditional answering services
  • Makes staff more efficient
  • Reduces costs in system-owned
    call centers

 

Reduces Provider and Staff Burnout
  • Saves an average of 3 hours per day per staff person
  • Easiest way for providers to manage after-hours calls

 

Improves Patient Satisfaction
  • Enables quick response times
  • Facilitates accurate communication with staff and providers for urgent and non-urgent needs
  • Leads to improved health outcomes

 

Compliance
  • Message data stored for 7 years
  • Fully HIPAA compliant
  • SOC-2 Certification
  • Complete documentation of messages

 

blue box x 3

 

MSOs

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blue box x 2

 

Independent Practices

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blue box x 1

 

Healthcare
Systems

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Who We Serve

Clarus caters to medical offices across a diverse range of healthcare platforms. We support MSOs, independent practices, and provider groups within health systems.

 

Switching to a tech-based solution like Clarus Care is a no-brainer. We are able to save the office time and money, and the doctors save hundreds of hours managing their calls after hours.

 

Dr. David Finke
Women’s Care of Beverly Hills

 

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