A Call Management Solution for Home Health Agencies

Turn High Call Volume into Organized Patient Care 

Listen to our AI Agent in Action

Schedule a Demo

Improve Patient Care Without Adding Staff Workload

See how Clarus delivers measurable improvements in efficiency, revenue, and patient satisfaction.

Never miss a referral call
Zero patient hold times & no missed calls
3x faster resolution for all patient requests
Reduced operational costs through automation
See the Difference Clarus Makes

Enhance the Way You Manage Patient Communication 

Urgent After-Hours Calls

  • Automatically routes urgent calls to on-call clinicians
  • Intelligent triage identifies care emergencies vs. routine requests
  • Mobile app delivers full patient context to field staff instantly

Reduces missed visits and lowers overtime costs

Non-Urgent After-Hours Calls

  • Captures every non-urgent after-hours calls to support accurate documentation and compliance requirements
  • Dashboard allows coordinators to efficiently prioritize and respond to messages
  • Resolves 99% of non-urgent after-hours calls by the next business day

Keeps non-urgent calls out of triage, reducing costs and improving patient satisfaction

Daytime Patient Calls

  • Reduces call volume by 30-40%
  • Routes calls to the appropriate care coordinators, every time
  • Resolves patient requests 3x faster

Saves each clinician 3+ hours per day

Remote Physiologic Monitoring Program

  • Aligns workflows to optimize compliance with CMS’s new WISeR initiative to achieve Gold Card status
  • Automates management of remote care programs for subsets of patient population
  • Integrates with Homecare Homebase and other EHRs

Gain a competitive advantage in the new AI-enabled landscape without adding to staffing levels

New Patient Onboarding

  • Automates welcome calls to new admissions and their families
  • AI agents guide patients and their families through your intake process
  • Saves staff time onboarding new patients

Creates a positive first impression while reducing intake coordination time

Sample Call

Audio Transcript

Agent:
Hi, my name is Claire, an AI assistant from Pacific Home Health. We have received a doctor’s order that we need to start in home care services, and I would like to speak with Sean O’Brien to confirm the patient’s address, phone number, and doctor that we have on record. May I speak with the patient?

Patient:
Yeah, that’s me.

Agent:
Thank you, Sean. Let’s check that I have your information right. Tell me if anything’s changed. Is your service address 678 Burke Street?

Patient:
Yes.

Agent:
Is your primary doctor still John Smith?

Patient:
Yes, yes it is.

Agent:
Thanks for confirming everything. Here’s what happens next. A clinician will be assigned and will call soon to schedule your visit. If you need to reach us, our number is 935-805-8764, press 2. You’ve reached Pacific Home Health. Do you have any questions for me before we finish up?

Patient:
Nope.

Agent:
Thanks for your time today. Have a great day.

Patient Follow-Up

  • Improves HHCAHPS scores with custom check-ins and recovery monitoring
  • Automatically captures patient status updates and documents them directly in patient records
  • Flags concerning responses for immediate clinical review

Improves patient outcomes through consistent follow-up and early intervention

Home Health Agencies Using Clarus Healthcare Call Management

Trusted by Healthcare Providers

“After implementing Clarus, we managed to reduce inbound calls by 33%. Patients no longer need to make repeated calls to reach our offices, ultimately boosting overall patient satisfaction. Additionally, with the Clarus dashboard, our team has the ability to research calls prior to follow up leading to more effective time management, workload efficiency and job satisfaction.”

Lauren Wickersham
Graham Healthcare Group
View the Full Testimonial

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