Texting Terms of Use 

This Texting Terms of Use applies when you give prior express consent to get text messages from Clarus Care (Clarus). Text messaging may include one-time or recurring texts related to the following programs: 

  • One-Time Passcode: During a password reset or confirming possession of your mobile device, your registered mobile phone number will be sent a code that is used to confirm your password change. 
  • Call Notifications: When you enable SMS as a notification method for new calls, you will be sent a text message to your registered mobile phone number notifying you of a message in the OnCall app. 
  • Cover My Call Notifications: When you request changes to your call schedule using the ‘Cover My Call’ feature, you will be sent messages relating to the details and status of the request. 
  • Updates to a Patient Request: When messages are submitted online the provider may reply with a message. You will receive a message from Clarus with a link to view the message details securely on the web.  

By adding your phone number to the Clarus Care service, you agree to receive text messages from Clarus. Message and data rates may apply. Message frequency varies. 

We both agree that the only way to end text messages for a specific texting program is to reply STOP. You understand and approve that replying STOP to one texting program will not opt you out of all programs that you are enrolled in. Reply HELP to receive instruction on how to start and stop receiving messages. 

  • Disabling notifications would cause the ability to change your password, receive passcodes, call notifications, use the Cover My Call feature, or online requests updates to not work. 
  • Call Notifications can also be stopped if you disable the SMS Notification option in your OnCall app Settings screen. 
  • One-Time Passcode and Cover My Call Notifications can also be disabled if you contact your Clarus system administrator and have your number removed. These two services require SMS messaging to operate. 

Text messaging may not be available from all carriers. 


After you send “STOP” to us, we will send you an SMS message confirming you no longer want to get text messages from that program. After this, you will no longer get text messages from us from that texting program. If you want to join again, send START to the program number where you previously unsubscribed. 

We do not guarantee the successful delivery of text messages by your wireless provider. Messages sent by text may not be delivered if the mobile device is not in range of a transmission site, or if the network is down. Factors beyond the power of wireless carriers may get in the way of message delivery. This may include the terrain, how close you are to buildings, foliage, weather, and your equipment. We and your wireless provider will not be liable for losses or damages that come from: 

  • a message not delivered, a message delivered late, or 
  • a message that goes to the wrong number; or 
  • inaccurate or incomplete content in a text message. 

We are not liable for your use or reliance on the content of any text message. 

We can deliver messages to the following mobile phone carriers: Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless). ***Carriers are not liable for delayed or undelivered messages*** 

If you have any questions about your text plan or data plan, it is best to contact your wireless provider. If you have questions about services or your plan, call the toll-free member number on your ID card. 

Privacy & security 

Please update us right away if your mobile number changes. It is your responsibility to give a correct mobile number and to update any changes. If you don’t give us your new mobile number, we are not responsible for any text message sent to the wrong number. 

We recommend you use a password to open your mobile device. Text messages may include protected health information (PHI). Since text messaging is unencrypted, there is a risk that this PHI could be intercepted or viewed by third parties, including others who look at your device. When you choose to get text messages from us, you do so at your own risk. The use and disclosure of PHI in text messaging may be governed by other privacy notices, including applicable HIPAA Notice of Privacy Practices.