Patient Communication Software for Infusion Centers and Specialty Pharmacies

Make Superior Patient Care and Medication Adherence Your Competitive Advantage

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AI-driven Workflows for Improving Operations and Outcomes

See how Clarus patient communication software delivers measurable improvements for infusion centers and home infusion specialty pharmacies.

10-30% reduction in patient revenue attrition
Prevent medication waste through AI clinical assessments
Capture 100% of patient reported outcomes
Revenue growth from manufacturer Real World Evidence agreements
See the Difference Clarus Makes

Strengthen Patient Communication to Drive Retention and Operational Performance for Improved Care

Patient Adherence & Engagement

  • Deploys multi-touch AI campaigns that address therapy barriers, financial obstacles, and logistical challenges
  • Monitors real-time patient sentiment to signal early intervention opportunities
  • Retains patients through personalized, conversational post-infusion outreach

Reduces patient revenue attrition by 10-30% through proactive engagement and barrier removal

Adverse Event Monitoring

  • Automatically checks in with patients 24-28 hours after every infusion through conversational AI
  • Organizes symptom response data for efficient clinical review and manufacturer reporting
  • Collects patient-reported outcomes (ePRO) that supports Phase IV compliance and improves the patient experience

Turns post-infusion check-ins into data you can act on

Sample Call

Audio Transcript

Patient:
Hello?

Agent:
Hi, this is Downtown Specialty Pharmacy calling. Am I speaking with James?

Patient:
Speaking.

Agent:
Thanks, James. I’m calling to check in after your infusion yesterday. How are you feeling today overall?

Patient:
I’m alright, I guess. Pretty tired though.

Agent:
Okay, thanks for sharing that. I just have a few quick questions about how your body is responding to the infusion. Have you noticed any soreness, swelling, redness, or warmth at the IV site?

Patient:
Mm, it’s a little sore. There might be some redness, but I’m not sure.

Agent:
Thanks for letting me know. Is the redness just around the spot, or does it look like it’s spreading or raised at all?

Patient:
Uh, it’s just tender when I press on it. I looked at it a minute ago, it may be a tiny bit pink, but nothing raised or swollen.

Agent:
All right, thanks for checking. You mentioned feeling pretty tired. Have you noticed any unusual weakness or trouble getting around today?

Patient:
Uh, yeah, I’ve been wiped out.

Agent:
Thanks for sharing. Have you had any nausea or changes in your appetite since the infusion?

Patient:
A bit queasy last night, not terrible. I didn’t eat much for dinner.

Agent:
Okay, thanks. Have you had any headache or dizziness today?

Patient:
Mild headache, yeah. It’s been there on and off since the infusion.

Agent:
Got it. Have you noticed any skin changes, like rash, itching, or hives?

Patient:
Mm, nothing like that.

Agent:
Alright. Any trouble breathing or any chest tightness since the infusion? No. Thanks for going through those with me. So you have some mild soreness and slight pinkness at the IV site, feeling pretty tired, a bit of queasiness last night, and a mild headache, but no rash, breathing issues, or chest tightness. Is that accurate?

Patient:
Yeah, that’s pretty much it.

Agent:
Thanks for confirming. I’ll pass this summary to the pharmacist, and someone from the care team may follow up with you today or tomorrow. If your symptoms get worse or you notice anything new, please call the pharmacy at 1-800-555-0199.

Patient:
Okay, sounds good.

Agent:
Thanks for your time today. Take care and have a good day.

Patient Report Outcomes and RWE Data Capture

  • Captures structured, de-identified patient outcome data between infusions to support partnerships with drug manufacturers
  • Delivers monthly Real World Evidence reporting package ready for manufacturers, Medical Affairs, HEOR, and Market Access teams
  • Maintains audit-ready documentation with encrypted transcripts to support Tier 1 data-free agreements

Builds a recurring revenue stream at 100% margin through data partnerships with drug manufacturers

Continuity of Care to Mitigate Patient Attrition

  • Identifies patients at risk of silent drop-off and triggers immediate re-engagement campaigns
  • Initiates AI agents to address specific barriers to therapy continuation with personalized support and appointment coordination
  • Brings recovered patients back to active infusion therapy, recovering lost margin

Reengages lost patients and restores $6,600 in annual margin per re-engaged patient

Pre-Infusion Clinical Readiness

  • Reaches out to patients 48 hours before scheduled infusions to confirm clinical readiness, medication availability, and patient preparation
  • Detects barriers before infusion therapy to prevent pull-to-waste events and reduce no-show rates
  • Coordinates cold chain workflows to ensure medication is ready, shipping is confirmed, and clinical questions are resolved in advance

Prevents $20,000+ medication waste events and ensures every treatment is clinically and logistically successful

Sample Call

Audio Transcript

Patient:
Hello?

Agent:
Hi, this is North Infusion calling. Am I speaking with Linda?

Patient:
This is Linda.

Agent:
Thanks, Linda. I’m calling about your upcoming infusion appointment. Do you have a couple minutes for a few quick questions?

Patient:
Sure, go ahead.

Agent:
Thanks. In the last 48 hours, have you had any fever, chills, or signs of infection like a cold, sore throat, or skin redness?

Patient:
Well, I’ve had a bit of a scratchy throat, but I think it’s really just allergies. It’s nothing.

Agent:
Okay, thanks for letting me know. It’s important for the care team to review this. When did the scratchy throat start? Was it yesterday or earlier?

Patient:
It started yesterday afternoon.

Agent:
Thanks for sharing that. Is your throat feeling better, worse, or about the same since it started?

Patient:
About the same, I guess. Maybe slightly better this morning.

Agent:
Got it. I’ll pass this to the care team so they can decide next steps. They’ll give you a call shortly. Is this number the best one for them to reach you?

Patient:
Yes, this is my cell.

Agent:
Thanks. The care team will reach out within the next business day. That’s all I need today.

Patient:
Okay, thank you.

Trusted by Infusion Centers and Specialty Pharmacies

Don't just take our word for it

“From my perspective, the Clarus App more than pays for itself. Our savings are $7,000-10,000 a year which is amazing by just getting an app. It’s been very beneficial.“

Lisa Brinkman
PromptCare
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