The Problem: Outdated Medical Pagers Created Inefficiencies in After-Hours Patient Care
Managing after-hours patient calls with a traditional medical paging system created several challenges for Cool Springs Internal Medicine & Pediatrics, a primary care practice:
- Providers had to carry separate paging devices at all times
- Physicians received calls without patient context or call details
- All patient interactions had to be manually documented in the EMR
- Paper-based and manual workflows were time-consuming for physicians and staff
This traditional system wasn’t reliable, creating more work for providers and office staff.
The Solution: Modernizing After-Hours Patient Communication
Cool Springs Internal Medicine & Pediatrics implemented Clarus to replace their traditional medica paging system with a centralized, digital-based after-hours call management platform:
Key capabilities included:
- Real-time patient call visibility for physicians and office staff
- Mobile application for real-time documentation and call tracking
- Instant on-call scheduling updates
- Centralized, automated call management workflows
The result was a more efficient and streamlined after-hours patient communication process.