In the realm of healthcare, patient relationships aren’t just about providing medical care; they’re about fostering trust, empathy, and loyalty. A positive patient experience is the most powerful signal for retaining patients and increasing revenue-driving appointments. At Clarus, we understand the importance of these relationships, which is why we go above and beyond to strengthen them at every touchpoint.
Building trust begins with effective communication. When patients reach out to their practice, they expect to be connected to the office staff or provider within minutes. In fact, 60% of callers will hang up after being on hold for one minute. Most patients have long hold times due to staff shortages and high call demand. At Clarus, we remove hold times and decrease the time it takes for patients to get the answers or assistance they need.
As the urgency of call type increases, the importance of call management heightens. With Clarus After-hours patients with urgent needs connect with a provider 67% faster than with a traditional answering service. By providing accurate information to providers and timely responses to patients, we ensure that vital information is relayed minimizing delays and enhancing care continuity.
We hear consistently that patients are starting to formally complain to practice management that they cannot get through to office staff and do not get called back when leaving a voicemail. During office hours, Clarus makes it possible for patients to get their calls returned on the same day. Our AI-transcription and automated call sorting ensures the right people get the right calls and can access and triage quickly. Sauk Prairie Healthcare was taking 2-3 days to return patient calls. After implementing Clarus, Sauk Prairie Healthcare was able to return all calls in 2-3 hours.
Transparency is another key component of our approach. We believe in keeping providers and staff informed every step of the way. Each call is transcribed and documented in the Clarus dashboard and app, so the practice knows exactly what is going on with their patients. Dr Pritikin from Chicago Nasal & Sinus recently said, “I think the one thing that I appreciate the most about the Clarus system is the fact that I can hear the patient’s voice when they’re leaving the message. I can hear not only what they’re saying, but how they’re saying it. I can get a sense of whether there’s something that’s truly urgent that needs to be acted on right away.”
At Clarus, we believe in continuous improvement. We actively seek feedback from healthcare providers and staff to refine our services continually. By embracing innovation and staying ahead of industry trends, we adapt our strategies to meet the changing needs of our customers. Through ongoing refinement and enhancement, we not only strengthen patient trust but also position ourselves as a trusted partner in the healthcare industry.
Ultimately, our goal at Clarus is not just to provide communication but to cultivate lasting patient relationships built on trust, empathy, and loyalty. By prioritizing effective communication, transparency, and continuity of care, we aim to strengthen patient relationships and contribute to improved health outcomes and overall well-being.