The Problem: High-Cost Medical Call Center Couldn’t Scale with Practice Growth
Kansas City Bone & Joint, a growing orthopedic practice with 20+ providers, relied on a traditional live operator system to manage daytime and after-hours patient calls. As call volume increased, the system became costly and less efficient for the practice’s needs.
- High monthly expense for live medical call operator services
- Limited scalability as the practice continued to grow
- Inefficient call handling for a multi-provider organization
- Need for a more modern and flexible call management solution
As a result, they began searching for a more cost-effective and scalable approach to patient call management.
The Solution: A More Affordable, Scalable Patient Communication Solution
Kansas City Bone & Joint implemented Clarus’s AI-powered call management solution to replace its medical answering service with a scalable, technology-based platform designed for growing healthcare practices.
Key capabilities included:
- Cost savings compared to a traditional medical answering service
- Streamlined, more efficient patient call experience
- 24/7 support for patient communication
- Easy-to-use mobile dashboard to manage incoming calls and provider on-call schedules
- Fast implementation with immediate operational impact
According to Executive Director Caressa Lynch, Clarus’s call management solution immediately improved the call experience for both patients and providers, while positioning the practice for continued growth.