Patrick Stearns - Cool Springs Internal Medicine

“The patient can leave a message, that message is transcribed, and then it’s on a dashboard where our staff can see those messages and put those messages into the system, and it eliminates a lot of paper that we were using to do that process and makes us more secure with patient information as well.”

I think the biggest thing you know, when we started was the support that we had in the ability for Clarus to customize it to what we want. It’s made us more efficient in how our nurses process messages. We’re a busy clinic and we have probably somewhere around 400 calls coming in to one location a day. And so, I would say it probably saved us an FTE in the beginning. I know that they will work with when I need something and that’s pretty much all you can ask for out of a vendor is excellent service excellent product and excellent response in my mind.

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