DAYTIME CALL MANAGEMENT

The Smartest Way to Manage Patient Communication

Clarus technology improves daytime patient call management. It provides round-the-clock support which enhances patient satisfaction and operational efficiency.

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Enhances patient satisfaction

Zero patient hold times

Saves staff time

Optimal workflow management

We saw less errors with Clarus than we’d had before. And then of course when I got the estimate for the price, it was 50% of what we had been paying with our previous vendor.

 

Caressa Lynch
Kansas City Bone & Joint

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Daytime Features

Customizable IVR
  • Patient messages are directed through a call tree
  • The script and flow are customizable for each practice
  • It’s also easy to make changes
  • Clarus works with many medical offices across 40+ specialties
  • The customer success team can provide recommendations for optimizing patient call workflows
Industry leading AI-transcription
  • Clarus utilizes cutting-edge AI-transcription technology to transcribe millions of patient messages
  • Transcriptions are over 90% accurate and are posted within seconds
  • This enables providers and staff to quickly address patient needs and facilitate a timely response
Complete message documentation
  • Every detail of a patient message is documented
  • This includes a timestamp of when the message was received
  • Provider or staff response and follow-up communication are recorded
  • Notes are also available for each patient message
nurse leaving a note in dashboard
Analytics
  • The Clarus dashboard includes a comprehensive analytics platform
  • It provides a myriad of data points, including:
    • Call volumes and types by day-part
    • Call volume by provider
    • Response and resolution time by call type and provider

blue box x 3

MSOs

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blue box x 2

Independent Practices

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blue box x 1

Healthcare
Systems

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Who We Serve

Healthcare is rapidly changing. Clarus’ technology adapts to different organizational structures for medical offices. Independent practices, MSOs, and health systems all utilize Clarus to achieve operational efficiencies.

Dashboard

The Clarus dashboard is a comprehensive way for staff to manage patient communication during any time of day. It regularly receives accolades from users, here are a few:

  • “We have complete confidence in the dashboard’s functionality and set-up with no concerns about errors.” – Erin Cartwright-Harrison, Practice Manager
  • “Clarus gives us the control to make changes to the call schedule in seconds from any device. Changes take place instantly, so calls are routed accurately.” – Patrick Stearns, MBA, CMPE, Executive Director
  • “I am able to program our dashboard 6 months in advance. If there are any updates, I am able to make them immediately no matter where I am. Clarus works flawlessly for us.” – Timothy Cheatwood, Practice Manager

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