The Importance of Compliant Patient Calls
In healthcare, patient communication is essential. With the rise in desire for communication with increased speed, there is inherit risk for medical practices. Including the risk for malpractice. There are significant compliance and financial implications medical practices face when it comes to patient communication. Which highlights the importance of compliance and protocols when managing patient interactions.
Almost 30% of malpractice suits are related to failures in communication, including after-hours patient calls. Miscommunication, inadequate documentation, and delays in appropriate follow-up care are sited as some of the main causes of malpractice. These issues can lead to severe consequences for both patients and healthcare providers, emphasizing the need for protocol and compliance regarding calls.
To mitigate these risks, healthcare providers must establish clear guidelines for communication. This includes defining who is responsible for answering calls, ensuring proper documentation of each interaction, and implementing protocols for timely follow-up. It’s important that all staff members are adequately trained in these procedures, as lapses in compliance can lead to costly legal battles.
Technology plays a pivotal role in the conversation around compliant patient calls since it can both increase and decrease risk depending on usage. Texting for example is not compliant but easy to do and feels like documentation – any easy compliance trap to fall into. On the other hand, the use of secure messaging platforms, automated call systems, and electronic health records (EHRs) can significantly reduce the risk of errors. These tools not only streamline communication but also provide an audit trail that is essential in defending against malpractice claims.
By prioritizing compliance and leveraging technology, healthcare providers can protect both their patients.