The Problem: High Call Volume and Missed Follow-Ups Limited Patient Access

Graham Healthcare Group (GHG), a leading home health provider treating over 75,000 patients annually, manages more than 21,000 inbound calls each month through a team of 8 full-time receptionists.

While patient calls were initially answered live and transferred to local branches for follow-up, the system created significant gaps in communication:

As a result, valuable patient inquiries and referral opportunities were being delayed or lost, prompting GHG to seek a more scalable and transparent patient communication solution.

The Solution: Smart Call Routing and Automated AI-Transcription

GHG choose to implement Clarus, a technology-based call management solution that leverages smart routing and AI-transcription to make answering calls easy and efficient.

Key capabilities included:

With Clarus in place, GHG eliminated missed call gaps, improved response speed, and created a scalable, transparent call management system across its network of home health branches.

The Problem: Traditional Medical Answering Service Caused Delays and Missed Calls

Prior to Clarus, a children’s hospital relied on a traditional medical answering service to manage patient calls. While the goal was to improve patient experience and reduce hold times, the existing system created several operational challenges.

These limitations of the medical call center impacted the hospital’s ability to deliver timely, high-quality care to pediatric patients and their families.

The Solution: Intelligent Call Routing and Reliable Patient Communication with Clarus

The children’s hospital implemented Clarus’s call management solution to modernize and centralize their patient communication and after-hours call management.

Key capabilities included:

With Clarus in place, the children’s hospital improved responsiveness and enhanced the overall patient experience.

The Problem: Managing 7,000 Urgent Calls Across a Large Health System

A large health system was using a traditional medical answering service, creating significant communication challenges.

With such high call volumes, the health system needed a more reliable and scalable call management solution to improve patient care and operational efficiency.

The Solution: One Centralized, Automated Patient Communication Solution

The health system implemented Clarus to consolidate multiple call management processes into a single, centralized platform.

Key capabilities included:

With Clarus, the health system streamlined management of more than 7,000 urgent patient calls per day, reduced missed and mishandled calls, and improved patient access to timely care.

The Problem: Poor After-Hours Patient Communication Led to Dissatisfaction

Managing after-hours patient calls with a traditional medical answering service created several challenges for Texas Digestive Disease Consultants.

As patient complaints increased, TDDC recognized the need for a more reliable patient communication solution.

The Solution: A Patient Communication Solution with Improved Documentation and Visibility

TDDC implemented Clarus to modernize patient communication after business hours and provide greater visibility into call activity for physicians and staff.

Key capabilities included:

The result was a more reliable and efficient patient communication. Following implementation, TDDC experienced higher patient satisfaction, improved staff efficiency, and eliminated patient complaints related to after-hours calls.

The Problem: Manual Call Routing Created Delays and Errors

Managing after-hours patient and provider calls with a traditional answering service created several challenges for Virginia Heart.

These call routing challenges and errors made it increasingly difficult to provide timely patient care and maintain strong hospital relationships.

The Solution: Automated Call Routing for After-Hours Patient Calls

Virginia Heart implemented Clarus to automate after-hours call routing and eliminate the errors associated with traditional answering services.

Key capabilities included:

The result was a more reliable after-hours communication process that eliminated call routing errors, improved patient satisfaction, and reduced stress on providers and office staff.

The Problem: Manual On-Call Scheduling Led to Call Routing Errors

Managing after-hours patient calls with a traditional answering service created several challenges for Jordan-Young Institute, a specialized orthopedic practice:

As the practice grew, these manual processes became increasingly difficult to manage for the Jordan-Young Institute team.

The Solution: Automated After-Hours Call Routing and Physician On-Call Scheduling

Jordan-Young Institute implemented Clarus’s call management and patient communication software to automate after-hours call routing and eliminate manual scheduling challenges.

Key capabilities included:

The result was a more efficient and reliable after-hours communication process for their physicians and staff.

The Problem: Outdated Medical Pagers Created Inefficiencies in After-Hours Patient Care

Managing after-hours patient calls with a traditional medical paging system created several challenges for Cool Springs Internal Medicine & Pediatrics, a primary care practice:

This traditional system wasn’t reliable, creating more work for providers and office staff.

The Solution: Modernizing After-Hours Patient Communication

Cool Springs Internal Medicine & Pediatrics implemented Clarus to replace their traditional medica paging system with a centralized, digital-based after-hours call management platform:

Key capabilities included:

The result was a more efficient and streamlined after-hours patient communication process.