Patient Communication Software for Infusion Centers and Specialty Pharmacies

• Deploys multi-touch AI campaigns that address therapy barriers, financial obstacles, and logistical challenges
• Monitors real-time patient sentiment to signal early intervention opportunities
• Retains patients through personalized, conversational post-infusion outreach

Reduces patient revenue attrition by 10-30% through proactive engagement and barrier removal

• Automatically checks in with patients 24-28 hours after completed infusion through conversational AI
• Organizes symptom response data for efficient clinical review and manufacturer reporting
• Collects patient-reported outcomes (ePRO) that supports Phase IV compliance and improves the patient experience

Turns post-infusion patient experiences into actionable data to improve treatment effectiveness

• Captures structured, de-identified patient outcome data between infusions to support partnerships with drug manufacturers
• Delivers monthly Real World Evidence reporting package ready for manufacturer Medical Affairs, HEOR, and Market Access teams
• Maintains audit-ready documentation with encrypted transcripts supporting Tier 1 data-free agreements

Builds a recurring revenue stream at 100% margin through data partnerships with drug manufacturers

• Identifies patients at risk of silent drop-off and triggers immediate re-engagement campaigns
• Initiates AI agents to address specific barriers to therapy continuation with personalized support and appointment coordination
• Restores recovered patients to active infusion therapy, recovering lost margin

Reengages lost patients and restores $6,600 in annual margin per re-engaged patient

• Reaches out to patients 48 hours before scheduled infusions to confirm clinical readiness, medication availability, and patient preparation
• Detects barriers before infusion therapy to prevent pull-to-waste events and reduce no-show rates
• Coordinates cold chain workflows to ensure medication is ready, shipping is confirmed, and clinical questions are resolved in advance

Prevents $20,000+ medication waste events and ensures every treatment is clinically and logistically successful