Clarus Daytime Call Management
The challenge of managing high inbound call volume is something physician groups face daily. Calls that are critical to the business of running a practice are not given the attention they need because of an ineffective answering service or call center. With Clarus Daytime call management solution, you can eliminate patient hold times, stop missing revenue-generating calls like referrals and new appointments, and improve your clinical response times.
Reasons Users Love Clarus Daytime
PATIENTS
- No Hold Times
Studies reflect that long hold times are extremely frustrating for patients, even if they choose to be in a hold queue. Patients who are not placed on hold are happier patients, and happier patients means higher retention and referral rates.
OFFICE STAFF
- Call Prioritization
Whether it’s the front desk quickly responding to high-value referrals, or nurse staff efficiently sorting and prioritizing clinical calls, our Clarus Daytime medical call management solution is the best tool to help your office staff manage high call volume.
OFFICE MANAGERS
- Accountability
With traditional answering services or call centers, it is virtually impossible for office managers to hold staff accountable for patient call-backs. The Clarus Daytime call management system time-stamps each in-bound call, and staff can leave notes so you know each patient was taken care of.
How It Works
Whether your staff has the goal of answering each inbound call, or you present a call menu to each new caller, Clarus Daytime call management helps you manage inbound calls efficiently and effectively.
The Problem with the Traditional Call Management System
- Long hold times & patient hangups
- Little to no insight into reason for call
- Poor workflow management
Why Users Love Clarus Daytime
- No patient hold times
- Transcribed messages for faster triage
- Optimal workflow management
Easy-to-Use Interface
- Sort calls by type
- Customized to your practice
- Review calls quickly via transcription
- Prioritize calls in seconds
- Details of call activity
- Staff can add notes
- Staff can view other's notes to avoid redundancies
Reporting
Clarus tracks call activity by day, time, call type, and more. This helps you get a clear understanding of what you can’t control –inbound call volume. This information helps you build a more efficient and effective communication process internally and with your patients.
Call Volume by Type:
Call Volume by Day of Week:
Call Volume by Day:
What our customers are saying about Clarus Daytime
“Now my nurses can return all patient calls in the same day. We haven’t been able to do that in years!”
Multi-specialty
“Before Clarus, I thought my only choice to manage high call volume was to hire more FTEs! Not anymore!”
Orthopedic Office
“I’m telling you
right now… you will pull my teeth before you take
away Clarus Daytime!”
