Problems with Traditional Call Management
- Long hold times & patient hangups
- Little to no insight into reason for call
- Poor workflow management
Daytime Call Management
With Clarus Daytime call management solution, you can eliminate patient hold times, stop missing revenue-generating calls like referrals and new appointments, and improve your clinical response times.
Reasons Users Love Clarus Daytime
Patients
No Hold Times
Patients who are not placed on hold are happier patients, and happier patients means higher retention and referral rates.
Office Staff
Call Prioritization
Whether it’s the front desk quickly responding to high-value referrals, or nurse staff efficiently sorting and prioritizing clinical calls, your office staff can manage high call volume.
Office Managers
Accountability
The Clarus Daytime call management system time-stamps each in-bound call, and staff can leave notes so you know each patient was taken care of.
The Clarus Daytime Solution
- No patient hold times
- Transcribed messages for faster triage
- Optimal workflow management
Easy-to-Use Interface
- Sort calls by type
- Customized to your practice
- Review calls quickly via transcription
- Prioritize calls in seconds
- Details of call activity
- Staff can add notes
- Staff can view other's notes to avoid redundancies
Reporting
Clarus tracks call activity by day, time, call type, and more. This helps you get a clear understanding of what you can’t control –inbound call volume. This information helps you build a more efficient and effective communication process internally and with your patients.
Call Volume by Type:
Call Volume by Day of Week:
Call Volume by Day:
