Clarus Daytime Call Management

The challenge of managing high inbound call volume is something physician groups face daily. Calls that are critical to the business of running a practice are not given the attention they need because of an ineffective answering service or call center. With Clarus Daytime call management solution, you can eliminate patient hold times, stop missing revenue-generating calls like referrals and new appointments, and improve your clinical response times.

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Who We Work With

Over 6,000 customers have successfully replaced their traditional after-hours physician answering service with Clarus to take control of their on-call schedules and after-hours call workflows from anywhere!

Specialty & Surgery

  • General Surgery
  • Allergy & ENT
  • Cardiology
  • Gastroenterology
  • Nephrology
  • Orthopedics
  • Pulmonology
  • Urology

Primary Care

  • Family Practices
  • Internal Medicine
  • OB/GYN
  • Pediatrics

Reasons Users Love Clarus Daytime

PATIENTS

  • No Hold Times

Studies reflect that long hold times are extremely frustrating for patients, even if they choose to be in a hold queue. Patients who are not placed on hold are happier patients, and happier patients means higher retention and referral rates.

OFFICE STAFF

  • Call Prioritization

Whether it’s the front desk quickly responding to high-value referrals, or nurse staff efficiently sorting and prioritizing clinical calls, our Clarus Daytime medical call management solution is the best tool to help your office staff manage high call volume.

OFFICE MANAGERS

  • Accountability

With traditional answering services or call centers, it is virtually impossible for office managers to hold staff accountable for patient call-backs. The Clarus Daytime call management system time-stamps each in-bound call, and staff can leave notes so you know each patient was taken care of.

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How It Works

Whether your staff has the goal of answering each inbound call, or you present a call menu to each new caller, Clarus Daytime call management helps you manage inbound calls efficiently and effectively.

traditional daytime call management

Problems with Traditional Call Management

  • X Long hold times & patient hangups
  • X Little to no insight into reason for call
  • X Poor workflow management

The Clarus Daytime Solution

  • No patient hold times
  • Transcribed messages for faster triage
  • Optimal workflow management
Daytime Call Tree

Easy-to-Use Interface

after-hours call dashboard
  • Sort calls by type
  • Customized to your practice
  • Review calls quickly via transcription
  • Prioritize calls in seconds
  • Details of call activity
  • Staff can add notes
  • Staff can view other's notes to avoid redundancies

Reporting

Clarus tracks call activity by day, time, call type, and more. This helps you get a clear understanding of what you can’t control –inbound call volume. This information helps you build a more efficient and effective communication process internally and with your patients.

Call Volume by Type:

Daytime Call stats

Call Volume by Day of Week:

daytime call data

Call Volume by Day:

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What our customers are saying about Clarus Daytime

“Now my nurses can return all patient calls in the same day. We haven’t been able to do that in years!”

Multi-specialty

Administrator, TN

“Before Clarus, I thought my only choice to manage high call volume was to hire more FTEs! Not anymore!”

Orthopedic Office

Manager, NM

“I’m telling you right now… you will pull my teeth before you take away Clarus Daytime!”

Family Practice

Administrator, TX

Schedule Your Demo Today

What is your traditional answering service costing you in time, money, and peace of mind? See why practices are quickly moving away from their traditional after-hours answering service. Schedule a demo today by filling out this form