Problems with Traditional Call Management
- Long hold times & patient hangups
- Little to no insight into reason for call
- Poor workflow management
With Clarus Daytime call management solution, you can eliminate patient hold times, stop missing revenue-generating calls like referrals and new appointments, and improve your clinical response times.
Patients who are not placed on hold are happier patients, and happier patients means higher retention and referral rates.
Whether it’s the front desk quickly responding to high-value referrals, or nurse staff efficiently sorting and prioritizing clinical calls, your office staff can manage high call volume.
The Clarus Daytime call management system time-stamps each in-bound call, and staff can leave notes so you know each patient was taken care of.
Clarus tracks call activity by day, time, call type, and more. This helps you get a clear understanding of what you can’t control –inbound call volume. This information helps you build a more efficient and effective communication process internally and with your patients.