COVID-19 Call Volume Management System

Keeping Up With The Influx Of Coronavirus-Related Calls

As a health practice, you deal with a long list of calls each day from patients and other health professionals. With the recent pandemic outbreak of the Coronavirus (COVID-19), healthcare offices and institutions have been inundated with an even higher volume of calls from patients looking for information and guidance of this rapidly expanding virus. This can cause a more hectic work environment, longer hold times for patients and increased call-abandonments, and loss in revenue due to being unable to handle all the opportunities possibly coming through.

clarus covid call tree example

To offset the high influx of COVID-19 related calls, Clarus is offering an affordable and reliable solution.

Implement the HIPPA certified solution in just a couple of hours and direct callers to the most updated information regarding COVID-19 like:

  • Center for Disease Control
  • Precautions for avoiding the virus
  • Symptoms to watch for
  • What to do if you’re sick

You can also collect caller information for a staff member to follow-up.

All call activity is recorded, transcribed and saved in our cloud-based system.

Clarus Care will not only provide a call-management system, but we’ll provide the content, too.

Our content will inform callers on the Coronavirus over the phone using text-to-speech, allowing your staff to dedicate their valuable time to other health-related matters.

All call activity is captured and recorded from a centralized, cloud-based system. Because our system is cloud-based, your staff would still be able to utilize our software from home. And, Clarus Care is HIPAA compliant, so there’s no need to worry about privacy or security.

If you’re interested in learning more or getting started, head to our contact page and fill out a form, call, or email us today!