Clarus Paging Is Here!
May 13th, 2020
By Dominique Barbagallo
Introducing Paging: An Exciting New Add-On To Clarus Daytime & After-Hours
What Is Paging?
Clarus Paging gives physicians and doctors’ offices the ability to communicate with any doctor, at any time, securely through the Clarus app. Think of it as instant messaging, but for your practice. And–it’s HIPAA compliant, so all messages are secure and protected. Paging can be added onto Clarus Daytime or Clarus After-Hours within minutes of requesting it. Not only can any provider on-call can be contacted by office staff 24/7, but the provider can also leave notes in response to messages, and dictate any actions that need to take place.
How Does Paging Work?
Practice office staff just need to go to the Clarus dashboard, select the provider’s name from a drop-down menu, type out a message, and hit send! It immediately alerts providers through the secure Clarus mobile app on their phones. Just like when a provider receives a call with Clarus After-Hours, the mobile app sends reminders to the provider about that message, ensuring it gets seen and addressed promptly. Similarly, the provider can also forward the message to another on-call provider to handle, and like all Clarus products, everything is documented with the ability to add notes.
How Paging Helps
Many times, a hospital would call a provider’s office and talk to a staff member for the purpose of relaying a message to the provider. The office member would write it down or type it up (possibly something getting lost in translation), get it into an email, or call or text the provider – which wouldn’t be secure. The usual process is just inefficient and inconvenient. With Clarus Paging, getting an urgent message to a doctor or provider instantly and securely is easy and fast!
How We Thought Of It
Many of our office staff members, especially in specialists’ offices, were looking for a better way to get in touch with doctors during office hours. They would text the doctors, but you can’t send patient information through a text. They would email with a secure link, but that’s just extra steps for the doctors. Leaving a long voicemail doesn’t give the doctor the ability to easily read the message, so if the doctor missed something, they would have to replay it to try catching it again. Doctors would also have to remember to follow up to that voicemail or remember to listen to it in the first place. There was also no documentation behind any of this. Many of our office staff customers were in need of a secure and fast way of communicating to doctors and providers during the day, and that’s when we decided to find the solution.